Purpose of the position:

The Cabin Operations (Senior) Manager North is responsible for Cabin Crew of WIZZ AOC bases according to her assigned region and reports to the Head of Cabin Operations.

What we offer:

• Base salary and employee bonus scheme
• Unlimited number of significantly discounted and confirmed seating tickets, giving access to a continuously growing network of destinations
• Relocation package (if applicable)
• Life insurance
• Instant impact, from any level of the organisation, exposure to C-suite management
• Fast career progression, internal mobility and talent management supported by training opportunities (Wizz Academy and bespoke trainings)
• True international and multi-cultural work environment, passionate, driven and diverse teams

Responsibilities:

• Act as liaison between Head of Cabin Operations and Cabin Crew Base Managers
• Manage the Cabin Crew Base Managers in a clear, transparent way regarding the structure and processes with equal task distribution and responsibility per base, build team with respect and integrity
• Keep regular conference call, meeting and cascade communication with team and bases, monitoring performance and motivation
• Maintain the recruitment according company’s plan for A/C allocation, control the fluctuation and demand in the bases, including right number of Cabin Crew Base Managers, Instructors, Line Trainers, Senior Cabin Attendants, Cabin Attendants with approval of Head of Cabin Operations
• To liaise with training, recruitment and planning department to maintain proper headcount
• Monitor the performance of Base Managers regarding level of the standard in the bases and ensure Crew’s service according internal procedures and safety
• Cooperate with Operations Planning and OCC regarding Crew roster, holiday, duty and rest time management on monthly basis
• Monitor and correct daily operation regarding Key Performance Indicators [KPI (punctuality, level of sickness, discipline etc.)], monitor the weekly trends of demand, KPI and report to Head of Cabin Operations
• Cooperate with CC Senior Training Manager concerning crew training and training records concerning WAH bases
• Cooperate with HR with any Crew related issues e.g. holidays, disciplinary cases, contracts, promotions, terminations etc.
• Cooperate with Facility Manager and Purchasing Manager when opening new bases
• Cooperate in opening new bases, support and supervise establishment of new office in new WAH bases in cooperation with Facility Managers
• Implement new, improved solution, which can support logistic and organization in the bases
• Be responsible for opening new bases, support and supervise establishing new office in new WAH bases
• Cooperate with Cabin Operations Service Manager regarding sales and service related issues concerning WAH bases
• Ensure guidance and supervision to newly appointed CC Base Managers
• In the absence of a CCRM, duties within Cabin Operations Organization are maintained by another CCRM
• To comply with deputization process described at COMM 4.4.1.1

Authorities of the function:

• Sign Written Warnings
• Extend limited employment contracts.
• Conduct one to one meetings with cabin crew employees in the region, to conduct disciplinary investigations.
• Release Notice to Crew, Crew communication, Management Orders.
• Act as an official deputy of Head of Cabin Operations when required.

Requirements:

• Finalized University degree
• Fluent English, both written and spoken
• Advanced computer user skills
• Good leadership, people management, communication skills
• 3 years of aviation experience
• Previous Base Manager experience is an advantage